What is special about this course?
The course is designed to help develop and enhance Front Office, Reception and Customer Services skills to anyone who is looking to obtain employment or promotion in these areas.
• Those that are moving into a job with an administrational role for the first time.
• Those in administration roles who have little or no formal training
• Those who want to improve their career prospects
4 x National 4s or 4 x Standard Grades at General level or equivalent.
The course aims to help you learn about:
• developing administration skills such as word processing, spreadsheets and databases
• the importance of a customer care
• recording, storing and supplying information
• cash transactions, banking and purchasing
• working effectively with others
• time and resource management
• European Computer Driving Licence (optional)
Administration - Course Content
• Front Office Services
• Central Services
• Skills for Customer Care
• Recording Cash Transactions
• Developing Skills for Employment
• Information technology for Administrators
• Managing your time and resources
• Skills Development for Administrators
• Word Processing
• Event Organisation
• Problem Solving
• Working With Others
• ECDL (Optional)
How will I study my course?
- Full Time
You will study by way of classroom-based lectures and tutorials in college
How long will my course last?
3 days per week - 21 hours per week
Where can I study my course?
Further education tuition fees
If you are studying a full time Further Education course (NCs, NQs etc.) the College claims your fees from the Scottish Funding Council for students who are under 18 on the first day of the course. Students over the age of 18 on the first day of the course have to apply to Orkney Islands Council (OIC) for a tuition fees bursary.
Information on the tuition fees bursary is available on the OIC website.
Normally you are responsible for your course fees but if you are in receipt of certain benefits you may be eligible for a Part Time Course Fee Waiver. Not all part-time courses at Orkney College UHI are covered by the Fee Waiver Scheme and only certain benefits are acceptable as a basis for a Fee Waiver. Please contact the college to enquire.
If you are eligible, you may be entitled to an ILA of up to £200 a year towards a course. Further information can be found at https://www.myworldofwork.co.uk/learn-and-train/sds-individual-learning-accounts-ila
£1,008 for 1 year. May be eligible for Local Authority Bursary
What can I do on completion of my course?
On completion of the NC Administration course you may be able to progress on to the HNC Business course if SCQF Level 6 in Communication is achieved.
This level of qualification might help you find work at an assistant level with an administration/reception setting with the option of progressing on to an SVQ 2 or 3 in Business & Administration with a supported employer.
Is there more information available online?
You can use the above QR code to connect directly to the course details.